Volunteer | The Cuyahoga Earned Income Tax Credit

For upcoming trainings and volunteer opportunities

Our program offering free, accessible tax preparation services for low-income taxpayers across Cuyahoga County is only possible with the help of volunteers like you. In 2020 we trained over 300 volunteers to help deliver $18.3 million dollars in refunds back to over 12,000 people. These refunds help fight poverty and ensure people have a path from financial uncertainty to financial security.

To volunteer with us, no experience with taxes is required! One quick training will get you certified, and all of our tax sites have experienced professionals that help review our returns.

To get started, simply follow our step-by-step guide to getting involved with the Cuyahoga EITC Coalition below. If you have any questions, please contact us.

Read testimonials of volunteers to learn first-hand why they love what they do. »

Find the Right Position

  • Tax Preparer

    Work directly with taxpayers to help prepare and e-file tax returns. All returns are reviewed to ensure quality and accuracy before being submitted.

    Training Required

    Basic: Recommended for volunteers new to taxes - pass an IRS ethics test and complete a Beginner Training

    Advanced: Volunteers will prepare more complex returns. Recommended for those already familiar with tax law - complete an IRS ethics test and complete an Advanced Training.

  • Intake Specialist / Greeter

    Intake Specialists welcome clients to the tax site, and complete their initial intake interview. This interview identifies the scope of the tax return and ensures that the client has all of the necessary documents and paperwork ready for the tax filing process.

    Training Required

    All Intake Specialists are required to pass an ethics test prior to volunteering. Attend an Intake Specialist training to learn the role and get certified.

  • Tax Site Coordinator

    Part time position, stipend included

    Lead sites and ensure the quality and accuracy of tax return preparation. Commitment varies between 10-30 hours per week.

    Training Required

    In-person Site Coordinator training and the ability to pass Ethics, Advanced, and Health Savings Account (HSA) certification tests.

    To learn more, contact our Program Officer - Maggie Campbell at mcampbell@enterprisecommunity.org

Get Certified

Depending on the role you chose, it’s now time to get IRS certified. You can join us for one of our free training sessions, which includes the certification test. You can see our full calendar of training sessions by clicking the link below:

Sign Up for a Training to Get Certified »

You can also get certified online, at your own speed and pace. Training resources and certification tests are available on the IRS’ Link & Learn website. You will need to make an account to take the certification tests.

Link & Learn »

* Note: The certification test does require the completion of practice tax returns. Contact volunteer@refundohio.org for information on how to access our practice software.

Sign Up to Volunteer

Once you’re IRS certified, you’re ready to volunteer! We have tax sites all over Cuyahoga County with opportunities available on every day of the week.

View our full schedule of volunteer opportunities and to sign up on Volunteer Hub.

If you have any questions or would like more information about volunteering for the Cuyahoga EITC Coalition, please contact us.

Sign Up to Volunteer »

How We’re Keeping You Safe

DOCUMENT DROP-OFFS: Most tax preparation services are currently being conducted using a drop-off method, in which clients either wait for their returns to be completed in a safe, separate location or return later to pick up their completed return.

MASKS REQUIRED: All volunteers and clients are required to wear masks while in our tax site facilities.

FREQUENT CLEANING: We have gone to great lengths to ensure that our tax preparation sites remain safe and clean for all of our volunteers and clients. Cleaning is scheduled every day at regular intervals.