Volunteer With The Cuyahoga EITC Coalition

Our program offering free, accessible tax preparation services for low-income taxpayers across Cuyahoga County is only possible with the help of volunteers like you. In 2022-2023, we trained over 250 volunteers to help deliver $14 million to over 10,000 people. These refunds help fight poverty and ensure people have a path from financial uncertainty to financial security.

To volunteer with us, no experience with taxes is required! One Saturday training will get you certified, and all of our tax sites have experienced professionals that help review our returns.

To get started, simply follow our step-by-step guide to getting involved with the Cuyahoga EITC Coalition below. If you have any questions, please contact us.

Read testimonials of volunteers to learn first-hand why they love what they do. »

Find the Right Position

  • Tax Preparer

    The returns we file are simple. Absolutely no experience or previous tax law knowledge is required. All of our volunteers can attend one of our free two-part trainings to become officially IRS certified to prepare taxes for the VITA program.

  • Intake Specialist

    Intake Specialists welcome taxpayers to our tax sites and complete their initial intake interview. This interview identifies the scope of their tax return and ensures that the taxpayer has all of the necessary documents and paperwork ready for the tax return to be completed. Absolutely no experience or previous tax law knowledge is required. All of our volunteers can attend one of our free trainings to become officially IRS certified to greet and conduct intake interviews with taxpayers.

  • Greeters

    Greet and direct clients upon arrival at tax sites. Manage check-in and appointment list..

  • Brand Ambassadors

    Support and promote our mission to your networks with the objective of increasing brand awareness, recruiting volunteers and marketing to clients. Ambassadors will help by delivering flyers, by posting on their social media accounts, or by presenting to groups or tabling community events. To get started, fill out this form: https://form.jotform.com/222916412823150

Get Certified

Depending on the role you chose, it’s now time to get IRS certified. Join us for one of our free training sessions! You can see our full calendar of training sessions by clicking the link below:

Sign Up for a Training to Get Certified »

You can also get certified online, at your own speed and pace. Training resources and certification tests are available on the IRS’ Link & Learn website. You will need to make an account to take the certification tests.*

Link & Learn »

* Note: The certification test does require the completion of practice tax returns. Contact volunteer@refundohio.org for information on how to access our practice software.

Sign Up to Volunteer

Once you’re IRS certified, you’re ready to volunteer! We have tax sites all over Cuyahoga County with opportunities available on every day of the week.

View our full schedule of volunteer opportunities and to sign up on Volunteer Hub.

If you have any questions or would like more information about volunteering for the Cuyahoga EITC Coalition, please contact us.

Sign Up to Volunteer »

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